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Instagram
Instagram messaging for business
Manage Instagram direct messages, automate responses, and convert social conversations into sales — all from one dashboard.
Key benefits
Direct message management
Handle Instagram DMs from your unified S-Chat inbox alongside all other channels.
Automated responses
Set up auto-replies for common questions and route complex inquiries to agents.
Social selling
Turn Instagram conversations into sales with integrated customer profiles.
Use cases
Customer inquiries
Respond to product questions and purchase inquiries in real time.
Order support
Help customers with orders, returns, and shipping via Instagram DMs.
Lead generation
Capture leads from Instagram interactions and nurture them through other channels.
FAQ
Can I manage Instagram DMs from DgtlMessage?
Yes. Instagram direct messages are managed through S-Chat, our unified omnichannel inbox.
Does this work with Instagram Business accounts?
Yes. Connect your Instagram Business account to start managing messages from our platform.
Can I send promotional messages on Instagram?
You can respond to customer-initiated conversations and send approved message types per Instagram policies.