Refund Policy

This Refund Policy describes the conditions under which Double Quantum LLC ("we") provides refunds for DgtlMessage.com services.

Account balance refunds

Unused prepaid balance may be refunded upon written request to hello@dgtlmessage.com. Refund requests are processed within 14 business days.

Non-refundable items

• Messages already sent and delivered
• Third-party fees and carrier charges
• Services used during the billing period

Service issues

If you experience a service outage or delivery failure caused by our platform, contact support within 30 days. We will investigate and may credit your account for undelivered messages.

EU consumer rights

EU business customers retain rights under applicable consumer protection laws. Contact us for specific inquiries regarding your jurisdiction.

How to request a refund

Email hello@dgtlmessage.com with your account email, refund amount requested, and reason. Our team will respond within 5 business days.